Frequently asked questions
How do I choose the right rug size?+
Measure the seating area and decide whether the furniture will sit fully or partly on the rug. Use the listed size options as a starting point, and contact us if you need help with an unusual space.
Will the colour look exactly the same on my screen?+
Screens and room lighting can shift colour appearance. Ask for current product details before ordering when an exact colour match is important.
How should I care for my rug?+
Vacuum gently, blot spills rather than rubbing, and follow material-specific professional cleaning guidance. Avoid applying a cleaner until the rug material is confirmed.
Can I request a custom size?+
Use our custom-size request page to share the measurements and project details. Availability depends on the selected rug and finishing requirements.
Where can I find delivery and return details?+
Review the shipping and return pages for the information currently available. Final rates, timing, and eligibility must be confirmed before purchase.